1 in 3
consumers are influenced by social media
3 in 4
buyers use social media to help make purchase decisions
1 to 9
1 happy customer can translate to as many as 9 referrals
94%
of B2B buyers conduct some form of online research before making a purchase
1 in 3
social media users would rather use social media for customer service than telephone or email
20-40%
more is spent by customers when companies engage with and respond to them via social media
OUR SOCIAL MEDIA SERVICES
LISTENING
We provide social insights to help you uncover opportunities for innovation, and help you find your customers.
CAMPAIGN MANAGEMENT
From content ideation through social listening to publishing, process and analytics, we can provide you with the content that powers and reinforces your brand.
ADVERTISING
We conduct page advertising and business advertisements on Facebook to drive page likes as well as to promote your services. Driving likes ensures customers are opting in to hear about your products, services and offers.
WORKFLOWS AND COLLABORATION
We manage social accounts, respond to consumers, engage with fans, and more.
CUSTOMER CARE
Ensure your brand is strengthened by your social presence, not hindered by it. We will provide proactive, intelligent, and empathetic customer care.
MONTHLY COMPETITIONS
We create competitions to run on your social pages to engage customers to enable Facebook to target more people more often with your sales messages. This includes terms and conditions, drawing winners, prize distribution and prize sourcing.
BOOSTED POSTS
We apply a paid advertising boost to all our posts to ensure Facebook will distribute your messages to your intended audience and to obtain the reach and frequency of messaging required.
MULTIPLE PLATFORM MANAGEMENT
We can manage all of your social platforms. Maintain your presence across Facebook, Instagram, Twitter, LinkedIn, Pinterest and Snapchat to ensure your customers can find you anywhere!
SOCIAL MEDIA PACKAGES
Business Basics
A new business that needs to create an online presence.
You need to create a brand, build trust in that brand and generate awareness that your product or service exists. You want the peace of mind knowing your social platforms are set up correctly and are placing you in the best position online for your single social profile.
Enhanced
A business that already has an online presence but does not have the time to manage it. You feel you could be doing things better but are not sure how or don’t have the time to work on improving your feed and generating engaging content. You need to build your awareness, create consistency in your messaging and present a professional approach.
You also need to create meaningful relationships with customers.
Prestige
A business with an existing online presence and is ready to take the next step to create strong growth in the business (new clients and profit generation). You need to drive sales, drive clicks, build stronger relationships with existing clients and further grow your business by reaching new customers. You need to deliver campaigns that stand out from the crowd.
Premium
A business with a strong brand awareness and an established social media network. To take their business to the next level, they require premium advertising strategies with custom analytics and reactive monitoring on dedicated and targeted networks to reach and activate their customers. Refined sales funnel and dedicated customer service channel focused goal.