Virtual Reception Service


Does your business need our Virtual Reception service? With many businesses throughout Victoria being impacted by COVID-19 and everchanging lockdown restrictions, our Virtual Reception service may be of use to you. Redsteps’ Virtual Reception service will help with the stresses that come with phone call enquiries and customer service when staff are no longer working in the office.


Redsteps’ Virtual Reception Service – How It Works

From $50* ex GST a month, you can direct customer phone calls to our Redsteps switchboard during business hours, where one of our friendly team members will be answering calls on behalf of your business. You can even keep the same phone number!

Your phone calls come through to us branded, so our friendly team can answer the phone on behalf of your business and act as one of your team.

“Hello, [your business], this is Bec speaking!”

We will solve FAQ’s with your clients when they call or take a message and send to your team for actioning when it’s suitable for you.


Why Choose A Virtual Reception Service?

If you are now working from home or have had to cut back time spent at the office, this service ensures that your customers can still reach your business as if there have been no disruptions due to COVID-19.

Speaking with a person upfront offers a more personalised and positive experience for the caller, and while we may not be able to help them with their query instantly, it is reassuring that their enquiry is being looked after. Our Virtual Reception service resolves the potential issue of customers reaching a message bank which, with the uncertainty around coronavirus restrictions, may be unattended for the duration of lockdown.

We understand that added pressures of home-schooling or caring for young children can also make working from home less than ideal. Phone calls can come through at the most inconvenient of times, so let us help you lift the pressure of answering every call with our Virtual Reception service!


If you’re interested in our Virtual Reception service and want to find out more, give us a call on (03) 8768 9383 or email Follow us on Facebook to be the first to know about our new services.


*$50 a month includes 20 phone calls answered. Email us for a quote on higher call volumes.